TITLE

Delivering World-Class Technical Support

AUTHOR(S) SURNAME, FORENAME

Khandpur, Navtej (Kay) & Laub, Lori

Places & Countries of PUBLISHERS    YEAR
Publication

New York, NY, USA        John Wiley & Sons, Inc    1997

PAGES    ISBN        BINDING    PRICE

xiv+322    0-471-15534-9    Pbk    £32.50

A thorough-going book. Concerned as much with the business case as the people involved. The authors have considerable expertise of technical support.

            17.11.96    4564

Converted using Wp2Html from Andrew Scriven. Copyright Cliff Dilloway on the last date above. The Authors Moral Rights are asserted